Privacy Policy
This Privacy Policy explains how True Peptide Labs (“we,” “us,” or “our”), located at 4360 Northlake Blvd #211, Palm Beach Gardens, FL 33410, collects, uses, and shares information when you visit truepeptidelabs.com or make a purchase. If you have questions, contact us at support@truepeptide-labs.com or +1 (464) 274-1593.
INFORMATION WE COLLECT
We collect: (1) information you provide — name, billing and shipping address, email, phone number, and account credentials; (2) order and transaction details; (3) automatically collected data — IP address, browser type, device identifiers, pages visited, and similar data collected via cookies and analytics; and (4) communications you send to us. We do not store full payment card numbers; payments are processed by our third-party payment processor.
HOW WE USE INFORMATION
We use information to process and fulfill orders, provide customer support, manage your account, send transactional emails, send marketing communications where permitted (you may unsubscribe at any time), prevent fraud, comply with our legal obligations, and improve our website.
HOW WE SHARE INFORMATION
We share information with service providers who help us operate, including our payment processor, our shipping and fulfillment provider (ShipStation), email and marketing platforms, analytics providers, and our affiliate program platform. We may also disclose information to comply with law, enforce our terms, or in connection with a business transfer. We do not sell your personal information for money.
The sharing described above does not include mobile phone numbers collected for SMS marketing. SMS opt-in data and consent are never shared with third parties or affiliates. See the SMS / Text Messaging section below.
CUSTOMER CARE
At True Peptide Labs, customer satisfaction is at the heart of everything we do. This section is here to provide detailed information about our company, our services, and how you can reach out to us with any questions or concerns. Our customer care policy is designed to build trust and ensure you feel confident when shopping with us.
This is the second paragraph of our Customer Care section. Feel free to contact us at any time — we’re here to help! We encourage you to review our policies and reach out with any inquiries. At True Peptide Labs, we’re committed to delivering a seamless experience from start to finish.
PRIVACY & SAFETY
At True Peptide Labs, we take your privacy and safety seriously. This section outlines how we use, store, and protect your personal information. Whether it’s processing your payments through secure third-party banking or managing your data, we handle every detail with the highest level of care.
We value your trust and make every effort to protect your personal details. Our policies are transparent, and we’re committed to creating a secure and safe environment for all our customers.
SMS / TEXT MESSAGING
If you opt in to receive text messages from True Peptide Labs, we use your phone number to send the messages you signed up for (such as order alerts, account notifications, and customer care messages).
SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile opt-in information will not be sold, rented, or shared with any third parties or affiliates.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Opting out of SMS will not affect your ability to make purchases.
SMS TERMS OF SERVICE
By opting into SMS from a web form or other medium, you agree to receive SMS messages from True Peptide Labs. This includes marketing messages, promotional offers, delivery notifications, order alerts, account notifications, and customer care messages. Messaging frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit . Visit /privacy-policy/ for our Privacy Policy and /terms-conditions/ for our Terms of Service.
COOKIES AND ANALYTICS
We use cookies and tools such as Google Analytics to understand site usage. You can disable cookies in your browser, though some features may not function. For analytics opt-out, see Google’s opt-out tools.
EMAIL MARKETING
If you join our mailing list, you may opt out at any time using the unsubscribe link in any email or by contacting us. We honor opt-out requests promptly as required by the CAN-SPAM Act.
YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain sharing. To exercise these rights, contact us at support@truepeptide-labs.com. We will not discriminate against you for exercising these rights.
DATA RETENTION AND SECURITY
We retain information as long as needed to fulfill the purposes described here and to meet legal, tax, and accounting requirements. We use commercially reasonable safeguards to protect your data, though no method of transmission is fully secure.
CHILDREN
Our website and products are not directed to anyone under 18, and we do not knowingly collect information from minors.
THIRD-PARTY LINKS
Our website may link to third-party sites whose privacy practices we do not control.
CHANGES AND CONTACT
We may update this policy and will post the revised date above. Questions: support@truepeptide-labs.com / +1 (464) 274-1593 / 4360 Northlake Blvd #211, Palm Beach Gardens, FL 33410.